Right of Withdrawal, Legal Guarantee, Billing and Litigation
RIGHT OF WITHDRAWAL
If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods. To exercise the right of withdrawal, you must notify DIGITAL E-GLOBAL XPERIENCE SLS, at the address: Calle Mogoda (pol Industrial Salvatella), 6 - 10, Barbera del Valles, 08210, Barcelona, by phone +34
685 91 42 59 , writing to us at
web@koroshi.tv or our contact form, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You can use the withdrawal form model that appears in
this link, although its use is not mandatory. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal
In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction. You will not incur any costs as a result of the reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first. You must return or deliver the products directly to us at any of the Koröshi stores in Spain or deliver the products to us by postal return using for this purpose the return label that we will send with your request or send the products to DIGITAL E-GLOBAL XPERIENCE SLS, to the address: Calle Mogoda (pol Industrial Salvatella), 6 - 10, Barbera del Valles, 08210, Barcelona, without undue delay and, in any case, no later than within 14 calendar days from the date on which we Communicate your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the deadline has expired. Unless you return the goods to a Koröshi store in Spain or by post, you must bear the direct cost of returning the goods. In this case, you must send, together with the products, a printed copy of the electronic ticket that you will have received attached to the Shipping Confirmation. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. In addition to the legally recognized right of withdrawal for consumers and users, we grant you a period of 30 days from the date of delivery of the products to return the products. The return of the gift card is governed by the Conditions of Use of the Gift Card. In the event that you return the products within the contractual term of the right of withdrawal, but after the legal term has elapsed, you will be reimbursed only the price paid for such products. You will be responsible for the direct costs of returning the product when you do not make the return at one of the Koröshi stores in Spain or by post. In that case, remember that you must send, together with the products, a printed copy of the electronic ticket that you will have received attached to the Shipping Confirmation. You may exercise your right of withdrawal in accordance with the provisions, although if you notify us of your intention to withdraw from the contract after the legal withdrawal period has elapsed, you must in any case deliver the goods to us within a period of 30 days from the delivery date. of the products. You will not have the right to withdraw from the contract whose purpose is the supply of any of the following products:
* Personalized items.
* Music CDs/DVDs without their original packaging.
* Goods sealed for hygiene reasons that have been unsealed after delivery.
Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of the same, of products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the / the product(s) while they are in your possession. Please return the item using or including all of its original packaging, instructions, and other accompanying documents. You can make returns at any Koröshi store in Spain or by post.
LEGAL GUARANTEE
Products purchased on or after January 1, 2022 are guaranteed for three years. In the case of second-hand goods, the regulations maintain that the guarantee period may not be less than one year. As of January 1, 2022, the modification of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, comes into force .
Thus, the term for the manifestation of lack of conformity - term of application of the legal guarantee of a product - that includes article 120 of the revised text is extended from the two years that currently exist to the three from January 1 of the 2022 for those goods that are purchased from that date. According to the new legal framework, the employer will be responsible for the lack of conformity that exists at the time of delivery or supply and that manifests itself within a period of three years from the delivery in the case of goods, as stated in the new drafting of said article. When a good presents a lack of conformity within the established guarantee period, the customer may choose between repairing or replacing it.
For more information, you can review the new Law in the BOE at the following address.
BILLING
The client can request that a copy be sent or not of his invoice by requesting it to the following address: web@koroshi.tv where he must indicate his name, surnames and order number.
ONLINE LITIGATION
Under art. 14 of Regulation UE/524/2013, any online operator established in the EU that contracts electronically with consumers residing in the EU, has the obligation to include on its website a link to the new page that the European Commission has developed on the platform of out-of-court dispute resolution (ADR), referring to online contracting with consumers
The main beneficiaries of the online dispute resolution platform are consumers and traders carrying out cross-border online transactions, the Regulation also applies to national online transactions, in order to ensure an effective level playing field in electronic commerce .
