Refund policy

EXCHANGE AND RETURN POLICY
Last updated: November 2025

1. Return period
You have 30 calendar days from the date of receipt of the order to request an exchange or return.

During sales periods or special promotions, the period will be 15 calendar days.

The product must be returned in the same condition in which it was delivered: unworn
and unwashed, with its tags and original packaging, and in perfect condition and free of odours or stains.

Koroshi reserves the right to reject returns that do not meet these conditions.

2. Excluded products
For hygiene reasons, returns and exchanges are not accepted for: - Underwear. - Socks. - Personal accessories and complements (costume jewellery, glasses, masks, etc.). - Personalised items or items with specific modifications.

3. Return options

Returns of Online Orders

  • To make a return, go to the Help section of our website by clicking on the question mark icon located in the upper right of the page.
  • Once inside, select the option “Request return”. This option will take you directly to our returns platform, where you can manage your request easily.

You can also access it directly from this link:

https://go.ifreturns.com/es/koroshi-shop

Available return options

You can choose from the following options:

  • Drop-off at a Koroshi store
    The return is free if made at a physical Koroshi store, by selecting the option “Drop-off in store”.
    This option is not available for stores in Biscay, Vitoria and the Balearic Islands.
  • Drop-off at a transport point
    You can select the option “Drop-off at a transport point”. In this case, a return label will be generated at the customer's expense.
  • Home pickup
    You can also select the option “Home pickup”, at the customer's expense.

In the event that the return is due to an incident with the order or a possible manufacturing defect, the return costs will not be borne by the customer.

Refund

Once the package is received, the refund will be processed within 5 to 7 days to the same payment method used for the purchase.

Shipping costs will not be refunded.


4. Exchanges
If you wish to make an exchange of size or colour, you can manage it in the same way as a return from home by noting in writing on your invoice which size/colour you wish to receive. Once we receive the original product and validate its condition, the new garment will be sent. If there is no stock, the corresponding amount will be refunded.

5. Promotions and items on offer
In promotions such as 3-for-2, packs or combinations, partial returns are not accepted. 

If you return part of the pack, the discount applied will cease to be valid and the amount to be refunded will be recalculated.

Promotional or discounted products can be exchanged for size or colour,
but not refunded if the promotion expressly indicates so.

Gift or complimentary items must be returned together with the main order if a full refund is requested.

6. Defective or incorrect products
If the product received is defective or does not correspond to the order placed, report it within a maximum of 7 days from receipt to soporte@koroshi.tv attaching photos of the item and the order number. Koroshi will provide a free return label and will process the refund.

7. Refunds
Once the returned product is received and its condition verified, the refund will be issued using the same payment method used. The estimated period to receive the credit is 7 to 14 business days from receipt at our warehouses. If you paid by card, the period may depend on your bank. The original shipping costs are not refunded, except in the case of an order error attributable to Koroshi.

8. International returns
Customers outside the European Union may return products, but must bear the costs of transport, customs or duties that may be incurred. We recommend that you contact soporte@koroshi.tv beforehand before sending the package. Koroshi is not responsible for returns held in customs due to incomplete documentation.

9. Contact
For any questions or matters related to returns or exchanges: soporte@koroshi.tv

 

LEGAL GUARANTEE

The products marketed by KOROSHI have the legal guarantee of conformity of 3 years from the date of delivery, in accordance with the regulations in force.
The legal guarantee covers the lack of conformity existing at the time of delivery of the product.
Excluded from the legal guarantee are damages resulting from improper use, wear due to normal use, knocks, breakages, incorrect washing or maintenance, as well as any cause not attributable to a lack of conformity.
KOROSHI's commercial exchange and return policy is independent and does not limit or replace the rights granted to the consumer by the legal guarantee.
For any procedure, it will be necessary to present the receipt or purchase invoice.