Shipping

Shipping policy

Shipping

We prepare and ship your orders from Spain so they can get out to play as soon as possible. Here is how it works, clear and with no fine print.

Last updated: November 2025

Daily cut-off

Orders placed before 10:00 h (CET) are processed the same working day.

We ship to

Spain, Balearic Islands, Portugal, Canary Islands, Ceuta and Melilla, EU and the rest of the world.

Tracking

You receive the tracking number and the carrier link by email.

Prices include VAT

The cost is calculated at checkout, with the VAT of the destination country (OSS scheme).

01 · Shipping and geographic scope

Orders placed on www.koroshishop.com are shipped from our Koroshi warehouses in Spain to the following destinations:

Mainland Spain, Balearic Islands and Portugal.
Canary Islands, Ceuta and Melilla.
European Union.
Rest of the world, with limited availability depending on the country.

Koroshi does not deliver to countries where customs or transport restrictions prevent correct delivery.

02 · Delivery times

Delivery times are estimates and may vary depending on the destination, the carrier or peak-demand periods (Sales and Christmas):

Destination	Estimated time
Mainland Spain and Portugal	1-4 working days
Balearic Islands	2-5 working days
Canary Islands, Ceuta and Melilla	4-8 working days
European Union	3-7 working days
Rest of the world	4-10 working days

Orders placed before 10:00 h (CET) are processed the same working day. Those placed after that time will be processed the next working day.

03 · Shipping costs

Shipping costs are calculated automatically at the Shopify checkout, based on the destination and the weight of the order.

Mainland Spain and Portugal: rate shown at checkout.
Balearic Islands: rate shown at checkout.
Canary Islands, Ceuta and Melilla: the cost will depend on the weight, the carrier and customs procedures.
European Union: rate shown at checkout.
International (outside the EU): rate shown at checkout.

Prices include the VAT applicable according to the destination country, in accordance with the European Union One-Stop Shop (OSS) scheme.

04 · Order tracking

Once your order has been shipped, you will receive an email with the tracking number and the link to the carrier. You can check the status of your shipment at any time until delivery.

05 · Customs and international taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes or other local charges, which will be borne by the customer. Koroshi has no control over these amounts and cannot predict them. Shipments to the Canary Islands, Ceuta and Melilla are subject to their local taxes (IGIC, IPSI) and specific customs procedures.

06 · Deliveries and recipient absence

If you are not present at the time of delivery, the carrier will leave the order at a nearby Pickup Point. If the order is not collected at the Pickup Point, it will be returned to our warehouses and the amount will be refunded, less shipping and return costs.

07 · Incomplete orders or incidents

If any item is missing or arrives damaged, contact our customer service team stating the order number, the date and the incident. Email: soporte@koroshi.tv

08 · Changes or cancellations

Once the order is confirmed, the delivery address cannot be changed and the order cannot be cancelled, except for justified reasons. Koroshi reserves the right to cancel orders in the event of lack of stock or system error, notifying the customer and refunding the full amount.

09 · Shipping limitations

For logistical or legal reasons, we currently do not ship to the following destinations: Belarus, Russia, Ukraine, Guatemala, India, and other countries with customs restrictions or international embargoes.