RETURNS AND EXCHANGES

How do I make a return?

Returns of Purchases in Physical Store

 The return must be made in the same store where the purchase was made, presenting the original ticket. 
 The refund will be made: 
     To the same payment method if you paid by card. 
   In store voucher if it was paid in cash. 
 If the return is made in another Koröshi store other than the one purchased, a store voucher. 
 Store purchases They cannot be returned by courier to Koröshi Returns. 

Online Order Returns

In Physical Store

1. Present the garment together with the virtual invoice received by email. 
2. The store will deliver a return delivery note. 
3. The refund will be processed from central in 7–14 days, to the same payment method (except shipping costs, which are not refunded). 
4. Orders with 3x2 promotion must be returned in full. 

Important: The stores Biscay, Victoria and Balearic Islands They cannot manage returns/exchanges online

By Messaging

1. Package the product (original packaging can be used) and include the printed invoice, essential to identify the order. 
2. Send the package to the following address: 

KORÖSHI RETURNS
Can Salvatella Industrial Estate 
C/ Mogoda 6-10 
08210 Barberà del Vallès 
Barcelona

3. Once the package is received, the refund will be processed in 7–14 days to the same payment method (except shipping costs). 
4. Orders with 3x2 promotion must be returned in full.

Important: Koröshi does not provide return label. The customer must go to the courier company of their choice, hire shipping and 
assume the expenses corresponding.
 
How do I make a change?

Purchase Changes in Physical Store

 The change must be made in the same store where the purchase was made, presenting the original ticket. 
 If the client goes to another Koröshi store, The change will be made through store voucher. 
 Store purchases They cannot be exchanged by courier to Koröshi Returns. 

Online Order Changes

In Physical Store

1. Present the garment together with the virtual invoice received by email. 
2. The customer will pay in store for the new size or garment that you want. 
3. If the original order included a promotion valid online only, this cannot be applied to the new garment purchased in the store. 
4. Orders with 3x2 promotion cannot be exchanged in a physical store; They are only managed by courier to Koröshi Returns. 

Important: The stores Biscay, Victoria and Balearic Islands they cannot manage 
online returns/exchanges.
 
By Messaging

1. Package the garment (the original packaging can be used) and include the printed invoice. 
2. On the invoice, the customer must Indicate in writing the size or color you wish to receive. 
 If not indicated, will automatically proceed to a return instead of a change. 
3. Send the package to: 

KORÖSHI RETURNS
Can Salvatella Industrial Estate 
C/ Mogoda 6-10 
08210 Barberà del Vallès 
Barcelona 

4. Once the package is received, the change will be managed in 7-14 days and the new garment will be sent (size or color requested). 

Important: Koröshi Does not provide return label. The customer must go to the courier company of their choice, hire shipping and assume the expenses corresponding.